Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Resolution Warranty

  • Each ticket that you send to our customer assistance staff will be attended to within up to 60 minutes. The regular queries will be responded to instantly. However, if the help request you have sent us requires help from a skilled administrator, we are going to forward the ticket to him and will let you know about the hold–off.

  • Top quality support service
  • Top–quality Client Help And Support Service

  • Our customer help Department is going to be on shift for you 24/7 to to handle all support demand tickets that you send. We offer client help and support for the applications that are pre–installed on your hosting server. These include our in–house created Site Control Panel, the chosen OS and the server management panel (with regards to the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Site Control Panel that is offered free with your VPS offers an internal collection of articles. You will find a number of in–depth how–to articles and reviews and a number of step by step video tutorials that present all the standard web site supervision responsibilities. You can start using them by simply clicking the Help or Video control keys in the top right part of each Control Panel section.