1 hour ticket response
Prompt support is our most important concern and that’s why we’ve got a team of capable client support engineers who are eager to provide a swift solution to any question that you might have. Just submit your client support ticket from your Site Control Panel and we’ll reply within sixty minutes at the latest. Actually, we work hard and aim for a twenty–minute support ticket response time.
An Outstanding Help Desk Service
Each member of our client service staff has several years of experience in the Linux cloud hosting market and most of them have been with us for at least 5 years. They all are eager to answer all your inquiries in the most professional manner possible.
An Easy–to–Browse Help Section
Incorporated into the Site Control Panel is an easy–to–navigate Help Center, which offers you a variety of information sources. You can browse through a routinely updated knowledge base offering web hosting account administration articles and web site administration articles, check out the step–by–step video tutorials or take a look at our F.A.Q. section.