Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • The Help section incorporated into our Site Control Panel features a selection of help articles and commonly asked questions. Aimed at fixing any common issue that you might possibly have, they are contributed by our support team of qualified technicians.

  • Top quality support service
  • Educational Video Clips

  • For those of you who’d rather learn how to fix a frequently experienced problem by watching an educational video clip, we’ve added a collection of video tutorials to our Site Control Panel. All the training videos are short and easy to understand. They offer you step–by–step demonstrations of different website management actions.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7 customer support service and a sixty–minute support ticket response guarantee. Our skilled tech support engineers will be at your disposal 24 hours a day to reply to your enquiries and to resolve any issue that you may possibly chance upon. Simply submit a tech support ticket from the Help Center and we’ll reply back to you in a jiffy.