Technical Support Channels
A One–Hour Support Ticket Response Time Guarantee
We provide a 60 min response time guarantee for any support ticket or email that you submit to the help desk team. We will rapidly answer all typical queries and forward the matter to our sysadmins if any additional assistance is required. If you make use of the Optional Admin Services package, we will execute any of the included tasks at a time that has been agreed upon beforehand.
A First–Rate Help Desk Service
Our technical support staff will be available to you 24/7 should you require help working with the Site Control Panel or with any of the apps that we preinstall for your convenience on the server. And if you need assistance handling all the everyday admin tasks on your server, you can have a look at our Optional Admin Services package, that includes data backup space, OS updates every week, software installation and problem troubleshooting procedures, server monitoring and restarting services, etc.
A User–Friendly Help Area
We have equipped our Site Control Panel with an exhaustive knowledge base, which offers extensive explanations of all its features and functions. Plus, we have created detailed video tutorials that will further disclose to you how to perform a particular action or solve a common problem. All the instructional articles and the tutorial video clips are easily accessible from each Site Control Panel section via the Videos and Help buttons located in the top right corner.