A 99.9% Server Uptime
The main advantage of establishing your very own cloud hosting platform is that you don’t have to be worried about compatibility issues – you configure a particular set of software tools in such a way as to work with a given set of hardware parts. The result is something a lot more stable and reliable, as there are fewer possible chances of failure. We have built our cloud hosting platform atop tried and trusted hardware parts together with a significantly customized version of Security–Enhanced Linux so as to set up a very risk–free home for your sites.
This is the reason why, with each of our Linux cloud hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our own internal network in each one of our datacenters. Everything is based on enterprise–class hardware made by Juniper. Furthermore, on each router, we have placed a firewall with an intricate algorithm to be able to filter out all shady requests.
Because of this, in each of our data center facilities – in our data center in the USA, in our data center in the United Kingdom, in our data center in Finland, in our data center in Eastern Europe as well as in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all web hosting packages in each and every datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to lower all possible risks with our cloud hosting plans and despite the fact that we offer topflight customer support, there are situations when the customer is simply not pleased with what we are offering. Or he wants to upgrade to a more powerful hosting service, such as a VPS server or a dedicated server.
That is why our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not completely pleased, you will receive your money back.
24/7 Technical Support
We’ve conscientiously hand–picked each individual member of our 24x7 support department to make certain that we can offer the best customer support service that you can possibly get. Each one of our support engineers has several years of experience dealing with web hosting accounts behind his back, hence they know very well what they are doing. What’s more, they’re available to you 24x7 – you will be able to contact them at any time and they will get back to you as soon as possible.
Their average response time is under twenty minutes, whilst with many other web hosting distributors you need to wait around for days. Besides, we offer a 1–hour response time guarantee. No matter what happens, your inquiries will be answered within one hour.