If you’ve ever got any queries concerning your hosting package or you encounter a problem with your websites, you will need to get in touch with the web hosting provider’s tech support team. It may not matter how swiftly they’ll answer if you’ve got a generic enquiry, but a problem such as a messed up app update, for instance, may result in your site becoming damaged or inaccessible online. And the longer you wait for the support team to help you, the longer the site will be out of order. If you offer goods or services online, any downtime will affect your site badly and you can lose existing or prospective clients. Many hosting providers, particularly resellers, handle e-mails and support tickets within twenty four hours, but in the Internet epoch that’s much too long, as customers will hardly ever go back to a website that is not working correctly over a prolonged period.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our Linux cloud hosting and you have a question or stumble upon an obstacle, you can get in touch with us 24x7x365 by opening a technical support ticket or by writing an e-mail and we promise that you will get an answer within the hour. In case the issue can be solved, we will do it before we reply to you, whereas in case there is something that you have to do on your end, we will give you all the necessary info – what settings to check, what workable solutions to try out, etc. Usually, you will get an answer within no more than 30 minutes, which implies that waiting for hours or even for more than one day to get assistance is something out of the question. Our 60-minute response time guarantee is valid for any inquiry that you might have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team members will be at your service all the time and they will respond to any support ticket that you submit from the web hosting Control Panel within no more than 1 hour. The response time is guaranteed no matter if you have a general enquiry concerning your semi-dedicated server or you experience a certain challenge and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you, as we are available 24/7 to deal with any billing, technical or general issue. If you contact us about anything that is within our capabilities, we will sort it out before we answer, which means that you won’t have to wait around for hours or days while the problem persists. If there’s something that you need to do on your end, we will give you the necessary details – what workable solutions to try out, what actions to take, etc.