If your hosting service provider provides live chat support, you're able to speak to an agent live and find out useful info or get a problem resolved in a timely manner. The advantage of using chat instead of calling to talk with a live person is that you will need just a computer with Internet access, which means that you will not pay any rates in the event that you're in a different state or country. What's more, it'll be much simpler to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes hard to provide to the other side over the phone. The real-time chat is also a quicker way to contact the website hosting provider's support crew in comparison to using a ticketing system. Last, but not least, if some situation requires a little more time to be dealt with, you are able to do something else while you wait for assistance on the live chat, which means that you won't lose time - something that is not possible if you are on the phone.

Live Chat Support in Cloud Hosting

Together with the telephone and ticket support, we supply live chat support too. You'll be able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the Linux cloud hosting that we offer in case you are not a customer yet, or about general and billing questions when you already have a user profile. Though for solely technical issues you will have to open a ticket to the tech assistance team, as such matters need extra time to be resolved, you may still contact us through the live chat for some tech info. For example, we are able to help you set up an e-mail address in your e-mail client or troubleshoot multiple issues, saving you plenty of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is available to all of our prospective and present clients. In case you're searching for a new hosting account, you will be able to chat in real time to one of our agents and obtain more information about our semi-dedicated servers so as to select the best plan for your sites. In the event that you already have an account with us, we will assist you in a timely manner with billing, general and first-level techissues. Even though in some instances you may have to open a ticket as there're problems that cannot be resolved through a live chat, we'll be able to help you with numerous common tasks, for instance installing an email account in an e-mail client or redirecting one domain name to another one. As a result, you'll benefit from prompt support and you will save a lot of time.