In case you’ve purchased a web hosting package and you have some questions with regards to a given function/feature, or if you’ve stumbled upon a certain difficulty and you need help, you should be able to touch base with the respective help desk support team. All web hosting providers use a ticketing system regardless of whether they provide other means of contacting them aside from it or not, because of the fact that the fastest way to solve an issue most often is to open a ticket. This communication method renders the replies sent by both sides simple to follow and enables the support staff members to escalate the case in case, for example, a server administrator has to interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to use no less than two separate accounts to contact the help desk support staff and to actually manage the hosting space. Constantly switching from one account to another could be a bore, not to mention the fact that it takes quite a bit of time for most hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting isn’t separate from the web hosting account. It is an indivisible part of our all-in-one Hepsia Control Panel and you’ll be able to access it at any particular time with just a couple of mouse clicks, without logging out of your hosting account. The ticketing system includes a quick-search field, so you can track the status of de facto any ticket that you’ve posted in the past, if needed. Additionally, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can discover how to deal with a specific problem even before you actually submit a ticket. The response time is maximum 60 minutes, so you can obtain quick assistance at any specific time and if our tech support team suggests that you do something in your hosting account, you can do it instantly without logging out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was designed with one objective in mind – that you should be able to manage everything connected to your account in a single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you’ve got an enquiry or come across an obstacle, you can touch base with our help desk staff immediately without the need to sign into a completely different admin interface. You can browse through your web files or check various settings in your account while you open a new ticket or read the reply to an old one. If you’ve got a vast number of tickets and you want to track down a particular one, you can take advantage of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you receive a response in no more than sixty minutes irrespective of the essence of your question or issue.